Web Development Company Ltd, as a Managed Service Provider (MSP) provides delivery and management of network-based services, applications, to enterprises or other service providers. Managed service providers can be hosting companies or access providers that offer services that can include fully outsourced network management arrangements, including advanced features like IP telephony, messaging and call centre, virtual private network (VPNs), managed firewalls, and monitoring/reporting of network servers.
Most of these services can be performed from outside a company's internal network with a special emphasis placed on integration and certification of Internet security for applications and content. MSPs serve as outsourcing agents for companies, especially other service providers like ISPs, that don't have the resources to constantly upgrade or maintain faster and faster computer networks.
In addition to such basic communication service WDC also manages and integrates a range of activities associated with enterprise networks. The range of outsourcing services includes basic transport and access, managed premises, VPN, unified messaging, video networking, or other more sophisticated services. According to a recent market study, the market for managed services is forecast to grow about 25 percent annually, due largely to the need for enterprises to be more flexible and timely in getting to market and communicating with customers.
WDC has got 1260+ Man years of experience in Supporting various Managed Services, I.T. Infrastructure / Application support in Telecom accounts. Web Development Company's is working for few of the Telecom accounts (IDEA / VODAFONE/ BHARTI / AIRCEL) of IT Industry Majors’ also the strong presence and commitment shown in fulfilment of position across diversified technologies. |
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| VODAFONE |
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| Extensive support had been given to SAP Support project in VODAFONE account with 16 senior SAP resources. Completed project in 3 Months. |
| WDC is also providing 24X7 backup supports for defined SUN, HP, and IBM Servers installed at IBM/VODAFONE at any location .This includes providing L1, L2 support for Backup solution & Storage management service covers daily administration and management of storage devices placed at any location. |
| WDC is also providing 24*7*365 Support for Wintel Servers, OS (IBM & HP), NAS Box, OS (Windows – All Versions), Microsoft Clustering, DNS, DHCP, Mail Management (Exchange Server – 2003 & 2007), Microsoft ISA Server, Antivirus, Proxy & Content Filtering, Backup’s. Application Support, Monitoring of Wintel Servers. |
| WDC is also engaged with IBM-VODAFONE in TBO Activity for Mumbai Migration DC to NDC2. The scope of the project and encompasses the following major activities as mentioned below: |
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Application Set up |
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IT User Acceptance Test |
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Cutover activities |
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Handover to Operations team |
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| WDC is also engaged with IBM-VODAFONE in 24X7 Infrastructure Support services for 130 UNIX and 150 Windows Servers. This includes providing L1/L2 support for Backup solution & Storage Management Service covers daily administration and management of storage devices placed at NDC2, Mumbai. |
| SLA Based Project for DC Migration of 500+ servers at VODAFONE Mumbai/Pune. This includes - |
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OS activities (AIX, Unix, Linux, HP Unix):-24/7 |
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Storage Activity 24/7 |
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Backup/Restoration Activities:-24/7 |
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OS activities (Windows):- 24/7 |
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| WDC is also engaged in providing 24*7*365 Support for Network Management services / 16X6X365 Security Management & Anti-Virus Management Services and 24*7 2nd Level remote technical support to 7 regional office(Pune, Bangalore, Delhi, Mumbai, Ahmedabad, Kolkata, Mohali) on below services. |
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Network Management Services |
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Backup & Restore and Storage Management Services |
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Server , OS administration & Mail Management Services |
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Security Management & Anti-Virus Management Services |
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ACD/IVR Management Services |
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| IDEA CELLULAR |
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| Working with an IDEA account on 24/7 support on TBO Application Project - handling 25 to 30 applications on fixed price contract with IBM. WDC is necessarily providing software support development activities, including but not limited to, software development, software testing, publication development, program maintenance, software development support. |
| WDC is also engaged in providing IDEA, (24/7) shift management and operations of Telecom Applications. This includes providing of |
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Providing production support/customer support for Telecom applications, may include Applications, Billing, Mediation, MIS etc... |
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Monitor processes, logs, schedule batch processes, space availability and housekeeping of different application servers. |
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Troubleshooting, Error Rectification, Customer Query/problem Resolution within defined time. |
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Generate and provide daily and ad hoc reports for end users and management. |
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Upload files and data to various systems and servers. |
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Automation of Processes by developing Stored Procedures/Shell Scripts. |
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Execute and adhere new processes and implementation. |
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| IBM Software Labs (ISL) |
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| WDC is Managing System Administration/IT Security implementation (servers) across all locations for ISL . We manage some 650 + servers( AIX , HP-UX, SUN Solaris, Linux, & Windows) for ISL this includes: |
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Implementing all required security settings to base OS, including password policy, encryption, Operating System Resource (OSR) protection, etc, depending on the classification of a system as per ITCS 104 - IBM security standards and general systems administration tasks. |
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Installation and management of security advisory patches to base OS |
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Conduct TCP/IP vulnerability scanning periodically and fix any vulnerability. |
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Installation of corporate approved Anti-Virus tool,firewall, track and clean virus if affected. |
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Conduct system security assurance health checking at periodic intervals for base OS of Group 1 systems and assist subsystem health checking. |
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User ID Management: Generate account list form a system and compare with bluepages for Quarterly Employment Verification (QEV), Annually Continued Business Need Revalidation (CBN), or Privileged Account Revalidation (PAR) . |
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Supporting system registrations/reclassifications & change management. |
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Managing all Security requirements as per IBM Corporate Standards ITCS 104 for Compliant Systems as mandated by IBM CIO. |
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Documentation and status reporting for all ITCS 104 activities and server consolidation . |
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